Notice

Due to the upcoming World Cup Trophy Tour Event   on Friday, March 16 th , 2018   no vehicles are allowed to park in the area along the Abu Tig Marina side, starting from Maritim to Aurora. Kindly be informed that, access to the Marina and Moods parking starting from Smugglers, will be limited to Abu Tig Marina owners and residents. Please note that all vehicles should be parked on the right side only. Therefore ,  you are kindly requested to move your vehicle from the above mentioned parking areas as of  Thursday, March 15 th , 2018 . Thanking you all for your kind understanding and support.  Respectfully yours, Customer Services Department El Gouna Tel: 16650

In line with El Gouna’s continuous efforts to maintain and further improve the general services, Customer Services are glad to announce the launch of the new PassApp application for easy access through the industrial electronic gate (the northernmost gate to El Gouna).  The application allows cars to pass the industrial gate without stopping for security, by using a mobile device.  Please send an Email to customer.services@elgouna.com with your mobile number.  An automatic SMS will be sent to you enabling you to download the App to your phone. Click the link to be directed to your App/Play Store.  An illustrated instruction guide in PDF is also available by contacting Customer Service. Respectfully yours, Customer Services Department El Gouna Tel 16650

Greetings from Abu Tig Marina. After couple of meetings between Orascom Marine Management ( OMM ) and Coast Guard representatives, we came to the agreement that will minimize contact between Coast Guards and owners of boats with Length Overall (LOA) equal to or below 15m. In order to facilitate movement of boats in and out of the marina, boat owners are kindly requested to prepare an A4 format pdf file including information as follows: Clear photo of the boat Name of the boat Owner’s full name Contact phone number (of the owner, captain or contact person) The file will be used to prepare a data folder with hard copies of pdf files. These will be handed over to the Coast Guards as a reference of the boats in Abu Tig Marina. Please note that this agreement will apply only to the boats with LOA of 15m or less. You cooperation and prompt response in this matter will be much appreciated. Best regards. Orascom Marine Manag...

Don’t miss out  El Gouna Farms Co.  before end of stocks! Buy three pieces of the same item and get a 10% discount. This offer is available at the Farm, El Gouna and Hurghada outlets. To contact, check opening hours, list of products or to online shop,... please click  HERE Regards Customer Service

Kindly be informed that the Information Center, located next to Bestway Supermarket Downtown, will be closed as of March 1st.  They will now handle all inquiries out of their new location. Please visit them at their new Customer Service office, located in Downtown, Building H1, in front of the CIB Bank. Also, please feel free to call them on 16650 from your mobile, landline or inside El Gouna through the extension number. As a result, El Gouna landline numbers 065358 0521  /22/23/24/25/26 will be automatically diverted to Call Center number 16650.  A recorded message will inform the caller before transferring the call. As of Sunday, April 1st, 2018 the above mentioned landline numbers will no longer be in service.

West Golf Entrance Electronic Gate In line with  continuous efforts to maintain and further improve general services in El Gouna, El Gouna Customer Services are glad to announce the launch of the  trial  phase of the new electronic security gates, which will  start on Sunday, February 18th, 2018 . The trial period will be one month. For the moment, the new system has been installed at the gates of South Marina, Hill and West Golf/Sabina. Please note that throughout the trial period, our security team will still be present at the gates to assist you, in case you have not received your card yet or face problems while using the new system. Kindly be informed that each owner of the Hill, South Marina and Sabina areas will receive two access cards, which can be collected from our new customer service office, located in Downtown Building H1 as of  Saturday, February 10th, 2018 . Moreover, owners have received an electronic gate instruction ...

Orascom has produced a guide for owners.  It includes updated information on: Homeowner's Card discounts at hotels, restaurants, bars, shops, activities Orascom real estate offices El Gouna Rules and Regulations Electricity & Water prices El Gouna app There is also a similar booklet for long-term renters. Copies can be picked up at the new Customer Services offices (the former museum) in Downtown. Information courtesy of Diana Perry, Gouna Owners Club.