Notice

Message from Customer Services In the past couple of days we received some complains of owners visitors delayed at entry gate to ElGouna due to the tight security check during the film festival week. In order to avoid this from reoccurring to any of your valued home visitors, kindly send us the visitors names and ID numbers to the customer services email customer.services@elgouna.com  during our daily working hours  from 9:00 am till 5:00 pm , in order to facilitate their entry and avoid any delays For any unplanned visits after our working hours, please get in contact with our security department on  01200000911  or through ElGouna call center 16650. We apologize for any inconvenience that this might cause. Respectfully yours, Thank you & Best regards Wessam Algalaly Customer Service Manager. ELGOUNA A Destination By Orascom H otels & Development Call Center: 16650 Mobile.  012 88188 252 www.elgouna.com

Official Announcement from Customer Service  Dear All, It is our pleasure to announce a major enhancement to Orange free Wi-Fi internet setup all across El Gouna (in the public areas of Marina and Downtown) to enable better performance and upgrade the speed limits.  In order to use this Wi-Fi network “Orange Wi-Fi Free”, no credentials needed, you will login once and enjoy free internet. Following this upgrade in Orange Free Wi-Fi service, we would love to hear your feedback about the performance and speed. Please email us your rating (customer.services@elgouna.com) for the overall satisfaction with the service on a scale from 0 to 10, given 0 is Highly dissatisfied and 10 is Highly satisfied. And with reference to our previous sent announcement concerning the temporary closure of the Orange office, kindly be informed that effective today, September 17 th , 2018, they will start operating at their new office, located in Abu Tig Marina beside Bestway Supermarket.